Production and order guidelines

Production commences from receipt of proof of payment and acceptance of quote – whereupon the Crest office staff will notify the client on the lead time for production. It is not advisable to supply products cast within 4 days of order.
Orders are only confirmed once payment and acceptance of quote has been received. Delivery cost is quoted separately from the price of the product. Delivery cost is dependent on quantity and distance from the factory. Delivery will be within one week of the order being ready. The onus is on the client to ensure the truck has safe access to the property. The driver has been instructed to not offload further than 5m from the truck. The client should not sign acceptance until the product has been inspected and quantities confirmed.
Returns are not accepted but in exceptional cases there will be a 10% handling fee for stock returned.